Shipping policy
We ship across Canada from Burnaby, BC. We currently ship within Canada only.
Order processing
Orders usually ship within 1 business day (Monday–Friday, excluding holidays). During busy periods, it may take up to 2 business days. Once your order ships, you'll get a confirmation email with tracking information.
Shipping options
- Standard Shipping: estimated delivery in 3–5 business days after shipment. Free on orders over $75.
- Express Shipping: estimated delivery in 1–2 business days after shipment. Free on orders over $100.
- Local Pickup: always free in Burnaby, BC. See details below.
Free shipping thresholds are based on your order subtotal after discounts and before taxes. Shipping rates for all other orders are calculated at checkout.
Delivery times
Delivery times are estimates and are not guaranteed. Orders to rural or remote areas may take longer.
Local pickup (free)
Choose Local Pickup at checkout to collect your order for free in Burnaby, BC.
- Location: Edmonds Skytrain Station Parking Lot, Burnaby, BC, V3N 1K6
- When it's ready: We'll email you when your order is ready, usually within 1 business day. Please wait for that email before coming by.
- What to bring: Your order number.
- Holding period: We hold orders for [14] days. Contact us if you need more time.